Apply now »


Work with us

Title:  Salesforce Financial Services Competency Head

Requisition ID:  49498
City:  Bengaluru
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

A Salesforce Financial Services Competency Lead is responsible for overseeing the strategic direction and day-to-day operations of a dedicated Center of Excellence (CoE) focused on leveraging Salesforce Financial Services Cloud within a financial institution, ensuring optimal utilization of the platform to streamline business processes, enhance customer experiences, and drive key performance indicators across sales, service, and wealth management functions by leading a team of Salesforce administrators, developers, and business analysts, while collaborating closely with business stakeholders to identify needs, implement solutions, and manage ongoing maintenance and improvements. 

 

Key Responsibilities:

Strategic Leadership:

•    Define the vision and roadmap for the Salesforce Financial Services Competency, aligning with overall business objectives and industry trends. 
•    Define and lead the GTM strategy
•    Establish governance standards and best practices for Salesforce usage across the organization. 
•    Identify opportunities to leverage the Salesforce platform for new business initiatives and customer engagement strategies. 

 

Implementation and Development:

•    Define, build and present offers in financial services leveraging FSC, nCino, Certinia, etc.
•    Lead business development, presales, customer solutioning efforts from the front
•    Lead the design, development, and deployment of Salesforce solutions tailored to specific financial services needs, including custom objects, workflows, and integrations. 
•    Deep understanding of nCino functionalities, including loan origination, customer onboarding, account management, and integrations with other systems.
•    Manage project teams responsible for Salesforce implementations, upgrades, and enhancements. 
•    Oversee data migration and cleansing processes to ensure data quality within Salesforce. 

 

Stakeholder Management:

•    Collaborate closely with business leaders across sales, pre-sales, service, wealth management, and operations to understand their requirements and translate them into Salesforce solutions. 
•    collaborate closely with salesforce product and sales team to influence product roadmap and delivery execution
•    Facilitate communication and alignment between the CoE team, business stakeholders, and IT teams. 
•    Advocate for the value of Salesforce to key decision-makers and drive adoption across the organization. 

͏

Team Leadership and Development:

•    Build and manage a high-performing Salesforce CoE team, including developers, administrators, analysts, and consultants. 
•    Provide coaching, mentorship, and professional development opportunities for team members. 
•    Foster a culture of innovation and continuous improvement within the CoE. 

 

Performance Monitoring and Optimization:

•    Establish key performance indicators (KPIs) to measure the effectiveness of Salesforce implementations and user adoption. 
•    Analyze usage data to identify areas for improvement and implement necessary adjustments. 
•    Monitor system performance and address any technical issues. 

 

Required Skills and Experience:

•    12+ years of experience in Financial Services cloud and nCino.
•    Certifications: Admin, Sales, Service, FSC Specialist Superbadge, FSC AP, OmniStudio Consultant, Banking AP, Experience Cloud Consultant, nCino
•    Deep understanding of Salesforce Financial Services Cloud features and functionalities. 
•    Extensive experience in Salesforce implementation, customization, and configuration. 
•    Proven ability to lead and manage cross-functional teams across development, business analysis, and project management. 
•    Strong communication and stakeholder management skills to effectively collaborate with diverse teams. 
•    Knowledge of financial services industry practices and regulations. 
•    Experience with data analysis and reporting to measure Salesforce performance.
•    Proven experience in leading successful nCino implementations within the banking industry 
•    Deep understanding of banking operations, loan lifecycle management, and related regulatory requirements
•    Open to travel (25%).

͏

͏

͏

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »