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Title:  Training Manager - T&S

Requisition ID:  57149
City:  Bengaluru
Country/Region:  IN

Wipro is looking for Training Manager - Trust & Safety Business in Hyderabad

Job Description

Training Consultant L1

Role Purpose

An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training.

Do

1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills

2. Collaborates with LOBs and cross- functional project teams to identify training needs

3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training

4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.

5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.

6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs.

7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications

8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.

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9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content.

Deliver

Capacity to work and contribute to a team environment as well as work independently

Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups.

Possess good delivery and execution skills, and able to resolve dependencies and conflicts

Manage multiple tasks in a dynamic, deadline-driven environment.

Captivate, Storyline or similar content designing & authoring tools

Training analytics to design training solutions

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Role and Responsibilities (not an exhaustive list)

● Ensure all training goals and objectives are met at an account level

● Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner

● Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met

● Develop and maintain positive relationships with all stakeholders

● Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed

● Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services

● Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals

● Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines

● Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement

● Manage and allocate resources as per business needs; ensure that the SOW terms are always met

● Mentor new and existing resources

● Focus on maximizing Customer Experience while optimizing costs

● Contribute to the development of short and long term strategic business goals

● Retaining talents and enhance employee satisfaction for the aligned business Minimum Requirements

● Must have Training domain experience in Trust and Safety space of at least 3 years

● People leadership experience of 5+ years

● Must have led a team of deputy managers for at least 2+ years

● Must have Knowledge of learning and development best practices

● A proven track record of training program development and management

● Excellent leadership skills

● Training delivery experience in a large scale operations

● Good to have ○ Knowledge of Lean Six Sigma concepts ○ Content Design & Development Skills ○ Experience in handling LMS activities 

 

Behavioral Skills and Attributes:

Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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