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Title:  Production Agent

Requisition ID:  53384
City:  Cebu
Country/Region:  PH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

  • Receive inbound calls transferred from IHG (Intercontinental Hotels Group) 

  • Solicit prospects over the phone to tour with sales consultants 

  • Sell vacation packages over the phone to qualifying guests 

  • Determine eligibility of guests per qualification standards 

  • Assist guests with questions about vacation properties, packages, and procedures 

  • Assist guests with making the reservation 

Minimum Qualifications

At least Senior High School graduate or at least 2 years in College (Old Curriculum)
Minimum 24 months experience in Sales (BPO or Non-BPO)
Excellent written and verbal communication skills
Maintains an upbeat, positive and motivated demeanor 
Able to read/write/speak the English language 
Ability to build rapport and overcome objections. 
Ability to maintain required sales percentages per week 
Excellent communication skills 
Proficient in basic PC knowledge 
Proficient in Microsoft Office 
Must be flexible to work nights, weekends and select holidays outside of your scheduled shift 

M͏andatory Skills

  • Computer Skills and Background
  • Basic understanding of how a computer works and the devices that are driven by the computer (ie. 
  • Internet (ISP), Drivers, Operating System, Hardware, Software, etc)
  • Excellent Customer Service Skills 
  • Ability to analyze and solve customer concerns
  • Customer Service Product and Service

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 

Mandatory Skills: Customer Service .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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