Apply now »


Work with us

Title:  Sr. Group Leader

Requisition ID:  42231
City:  Cebu
Country/Region:  PH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Sr. Group Leader

B3 Job Band Level

͏

Principal Responsibilities:

  • As part of a customer team, help to marry business capabilities, processes, and objectives to the customers’ requirements on a global scale.
  • Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc. to meet customer needs with a focus on business process improvement and customer relations.
  • Staff Motivation, Performance appraisal of team members and counseling for performance and capability building in conformance with goals.
  • Regularly checks status of responsibilities assigned to team leaders – ensures that data are in place for tracking of progress.
  • Ensures that Group Leaders are meeting with team leaders to disseminate process updates on time.
  • Discusses probable STAR cases and comes up with plans to prevent attrition.
  • Ability to support Transactions in case of absenteeism on the floor and next point of contact for all escalations once GL cannot resolve.
  • Seat utilization ranges from 1.20 to 2.00
  • OM/GM target as per profit and loss
  • Promotes Pragati awareness
  • Creates action plans for Pulse Survey parameters with low ratings
  • Quality audits and conduct analysis of quality metrics of individual team members and the entire team. Create and implement action plan for improvement.
  • Responsible for managing attendance, performance improvement plan and incentives for the team.
  • Responsible for Process level compliance on various standards and process improvement projects (Six Sigma, Lean).
  • Manages leaves of assigned Group and Team leaders to ensure business continuity.
  • Delivers client service level agreement and KPIs• Manages administrative tasks.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »