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Title:  Administrator - L3

Requisition ID:  59620
City:  Cork
Country/Region:  IE
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

IS&T Support - 5 days a week on-site

CORK

Long term

Rate: 260 Negotiable

. Scope: • Provide technical support to Apple employees and contractors in person • Provide high level of customer service and professionalism in accordance with Apple policies, practices, and expectations • Diagnose and troubleshoot technical issues according to Apple expectations • Document issues, troubleshooting steps, and resolutions in ticketing system • Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution • Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS • Excellent customer service skills • Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation • Excellent English-language oral and written communication skills • Excellent time management and multi-tasking skills • Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment • Ability to maintain composure and customer-service focus in stressful situations • Motivation and ability to work as part of a distributed team • Conceptual understanding of IP networking and basic network troubleshooting skills • Conceptual understanding of multi-tiered and web-based information systems architecture • Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV • Experience troubleshooting macOS and iOS operating systems • Experience using an IT service management or CRM system for tracking technical support cases • Experience using a knowledge base system

Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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