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Senior Manager - Transitions (or Transition Leader) is a person who needs to own an entire customer project including multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition head and is responsible for internal and external reporting and tracking. Key goals of the transition leader are to complete the projects within the given timelines and budgets while ensuring customer satisfaction        "·        

Manage active transitions as assigned
·        Ensure customer delight and ensure adequate stabilization of projects with the aim of stable operations delivery within 90 days of Go-Live
·        Be the customer's Escalation Point for any questions, decisions, actions and updates as applicable.
·        Support the project as the leadership escalation point for internal and customer issues.    
·        Drive governance calls and meetings for internal and customer updates.    
·         Plan for, conduct and manage relevant trainings to be delivered to transitions team.      
·         Participate in / conduct assessments to gauge the training needs of the team.      
·         Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.      
·         Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.      
·         Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.      
·         Combining process migration activities along with IT implementation      
·         Gives customer distinct advantage as vendor manages both IT as well as the operations      
·         Optimization of the transition methodology – reduce time, reduce costs, reduce risks, retain/ improve quality      
·         Responsible for risk management – understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.      
·        Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.       
·         Participate in opportunity analysis / due diligence of potential projects. Support  solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle    "        

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• Invoicing
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
• Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions
• Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable)
• Collect and analyze statistics (costs, customer service metrics etc.)
•  Assume responsibility of budgeting and tracking expenses