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Title:  Business Analyst - L3

Requisition ID:  59261
City:  Hyderabad
Country/Region:  IN

Role: Business Analyst

Location-Hyderabad.

Skills: SQL, Tableau, Python, Product management. GIS, Geocode

Exp: 24-36 months.

Shift:24*7(Work from Office)

Role & Responsibilities:

  • Contribute to large projects by developing and coordinating realistic project estimates and plans in collaboration with the team.
  • Work and communicate effectively with Engineering, Product Management, QA, and Operations teams.
  • Understand Google’s products, internal tools, and processes and identify opportunities to leverage them for automation and increase work efficiency.
  • Utilize data and scientific management techniques to analyze business needs and propose solutions.
  • Conduct Process Analysis to identify areas for improvement in Throughput, Quality, and Operations.
  • Study As-Is processes to define more efficient To-Be processes, including mapping and assisting with implementation.
  • Contribute to resource and volume forecasting for different processes.
  • Assist in the preparation of Metrics and Scorecards for various evaluations and comparisons.
  • Contribute to the preparation of Scorecards for competing entities (vendors, admin, processes).
  • Assist in the creation of Dashboards and Metrics for Program Managers.
  • Perform User Response Analysis, Performance and Quality Measurement, and contribute to the definition of new metrics.
  • Conduct Financial Analysis, including Cost Benefit analysis, Price per Quantity analysis, and Resource and Overhead costing for various activities.
  • Support Project Management activities including Planning, Coordination, Effort estimation, Reporting, and Execution.
  • Collaborate with different teams to ensure project integration.
  • Contribute to driving projects and identifying parameters for next steps and enhancements.
  • Collaborate with multiple teams/products for data enhancement.
  • Support special Pilot Projects related to Business and contribute to actionable recommendations.
  • Assist in managing customer relationships and expectations by contributing to communication processes that keep stakeholders updated on project results.
  • Contribute to the preparation of Executive Level Presentations.
  • Participate in and provide analytical suggestions for increasing user base/participation for Map products.
  • Identify opportunity areas and support Market Research initiatives.
  • Support the Consulting Team during Monthly and Quarterly Reviews with stakeholders by providing analysis and insights.
  • Operations:
  • Support the team in establishing clear and effective communication.
  • Assist the support team in driving analysis and performing pilot work/audits.
  • Articulate ideas and viewpoints to peers and others.
  • Contribute to identifying and initiating projects and driving the resolution of issues.
  • Conduct analysis for processes, focusing on product features and user experience.
  • Participate in project team meetings to review project deliverables and deadlines.
  • Contribute to writing detailed PRDs for new proposals and support the implementation of new workflows to improve existing data.
  • Raise and drive feature requests that will improve or affect processes.
  • Drive Process Change Requests (PCRs) affecting processes.
  • Review policy documentation and suggest improvements.
  • Mentor Data Review Technicians (DRTs) to understand policy differences.
  • Suggest improvements to workflows and processes.
  • Identify and propose initiatives to increase efficiency and headcount.
  • Propose and assist in implementing strategies to increase retention and control attrition.

Essential Hiring Skills:

 

  • Core Business Analysis Skills:
  • Process Analysis and Improvement: The ability to analyze existing ("As-Is") processes, identify inefficiencies, and propose and document improved ("To-Be") processes. This includes process mapping and understanding workflow optimization.
  • Data Analysis and Interpretation: The capacity to work with data, extract meaningful insights, identify trends, and use data-driven approaches to solve business problems.
  • Requirements Elicitation and Documentation: The skill to gather, understand, and document business needs and translate them into clear and concise requirements (potentially contributing to Product Requirements Documents - PRDs).
  • Problem-Solving: The ability to identify, analyze, and solve business challenges effectively.
  • Analytical Thinking: A strong aptitude for breaking down complex problems into smaller components, analyzing information systematically, and drawing logical conclusions.
  • Financial Analysis Basics: Understanding of cost-benefit analysis, pricing concepts, and resource/overhead costing to contribute to financial evaluations.
  • Metrics Definition and Reporting: The ability to contribute to defining relevant metrics, understanding scorecards, and assisting in the creation of dashboards for performance monitoring.
  • User Response Analysis: The capacity to analyze user feedback and data to understand user behavior and identify areas for improvement.
  • Project Support: Understanding of project lifecycles and the ability to contribute to project planning, coordination, and reporting activities.
  • Technical and Tool-Related Skills:
  • Understanding of Google Products and Processes: Familiarity with Google's suite of products, internal tools, and operational processes.
  • Data Manipulation (Good to have): A decent understanding of SQL for querying and analyzing data from databases.
  • Data Visualization (Implied): The ability to present data and insights clearly and effectively, potentially using tools for creating charts and dashboards.
  • Soft Skills:
  • Communication (Written and Verbal): The ability to communicate clearly and effectively with various stakeholders, including technical and non-technical teams, through written documentation and verbal discussions.
  • Collaboration and Teamwork: The capacity to work effectively within cross-functional teams, including Engineering, Product Management, QA, and Operations.
  • Influence and Negotiation: The ability to influence others and build consensus, even without direct authority.
  • Adaptability and Flexibility: The capacity to thrive in a fast-paced and constantly evolving environment.
  • Problem Solving and Critical Thinking: The ability to analyze situations, identify root causes, and propose effective solutions.
  • Attention to Detail: The ability to be thorough and accurate in analysis and documentation.
  • Time Management and Organization: The ability to manage time effectively, prioritize tasks, and stay organized.

Job Description

Role Purpose

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

͏

Do

1. Customer requirements gathering and engagement

  • Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements 
  • Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
  • Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
  • Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
  • Understand and communicate the financial and operational impact of any changes
  • Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
  • Empower the customers through demonstration and presentation of the proposed solution/ prototype
  • Maintain relationships with customers to optimize business integration and lead generation
  • Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

͏

2. Engage with delivery team to ensure right solution is proposed to the customer

 a. Periodic cadence with delivery team to:

  • Provide them with customer feedback/ inputs on the proposed solution
  • Review the test cases to check 100% coverage of customer requirements
  • Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
  • Deploy and facilitate new change requests to cater to customer needs and requirements
  • Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
  • Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
  • Use data modelling practices to analyze the findings and design, develop improvements and changes
  • Ensure 100% utilization by studying systems capabilities and understanding business specifications
  • Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

 b. Support Project Manager/ Delivery Team in delivering the solution to the customer

  • Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
  • Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
  • Ensure Customer Satisfaction through quality deliverable on time

͏

3. Build domain expertise and contribute to knowledge repository

  • Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
  • Write whitepapers/ research papers, point of views and share with the consulting community at large
  • Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  • Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

͏

Deliver

No. Performance Parameter Measure
1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components  developed for proposal during quarter

 

Role: Business Analyst

Location-Hyderabad.

Skills: SQL, Tableau, Python, Product management. GIS, Geocode

Exp: 24-36 months.

Shift:24*7(Work from Office)

Role & Responsibilities:

  • Contribute to large projects by developing and coordinating realistic project estimates and plans in collaboration with the team.
  • Work and communicate effectively with Engineering, Product Management, QA, and Operations teams.
  • Understand Google’s products, internal tools, and processes and identify opportunities to leverage them for automation and increase work efficiency.
  • Utilize data and scientific management techniques to analyze business needs and propose solutions.
  • Conduct Process Analysis to identify areas for improvement in Throughput, Quality, and Operations.
  • Study As-Is processes to define more efficient To-Be processes, including mapping and assisting with implementation.
  • Contribute to resource and volume forecasting for different processes.
  • Assist in the preparation of Metrics and Scorecards for various evaluations and comparisons.
  • Contribute to the preparation of Scorecards for competing entities (vendors, admin, processes).
  • Assist in the creation of Dashboards and Metrics for Program Managers.
  • Perform User Response Analysis, Performance and Quality Measurement, and contribute to the definition of new metrics.
  • Conduct Financial Analysis, including Cost Benefit analysis, Price per Quantity analysis, and Resource and Overhead costing for various activities.
  • Support Project Management activities including Planning, Coordination, Effort estimation, Reporting, and Execution.
  • Collaborate with different teams to ensure project integration.
  • Contribute to driving projects and identifying parameters for next steps and enhancements.
  • Collaborate with multiple teams/products for data enhancement.
  • Support special Pilot Projects related to Business and contribute to actionable recommendations.
  • Assist in managing customer relationships and expectations by contributing to communication processes that keep stakeholders updated on project results.
  • Contribute to the preparation of Executive Level Presentations.
  • Participate in and provide analytical suggestions for increasing user base/participation for Map products.
  • Identify opportunity areas and support Market Research initiatives.
  • Support the Consulting Team during Monthly and Quarterly Reviews with stakeholders by providing analysis and insights.
  • Operations:
  • Support the team in establishing clear and effective communication.
  • Assist the support team in driving analysis and performing pilot work/audits.
  • Articulate ideas and viewpoints to peers and others.
  • Contribute to identifying and initiating projects and driving the resolution of issues.
  • Conduct analysis for processes, focusing on product features and user experience.
  • Participate in project team meetings to review project deliverables and deadlines.
  • Contribute to writing detailed PRDs for new proposals and support the implementation of new workflows to improve existing data.
  • Raise and drive feature requests that will improve or affect processes.
  • Drive Process Change Requests (PCRs) affecting processes.
  • Review policy documentation and suggest improvements.
  • Mentor Data Review Technicians (DRTs) to understand policy differences.
  • Suggest improvements to workflows and processes.
  • Identify and propose initiatives to increase efficiency and headcount.
  • Propose and assist in implementing strategies to increase retention and control attrition.

Essential Hiring Skills:

 

  • Core Business Analysis Skills:
  • Process Analysis and Improvement: The ability to analyze existing ("As-Is") processes, identify inefficiencies, and propose and document improved ("To-Be") processes. This includes process mapping and understanding workflow optimization.
  • Data Analysis and Interpretation: The capacity to work with data, extract meaningful insights, identify trends, and use data-driven approaches to solve business problems.
  • Requirements Elicitation and Documentation: The skill to gather, understand, and document business needs and translate them into clear and concise requirements (potentially contributing to Product Requirements Documents - PRDs).
  • Problem-Solving: The ability to identify, analyze, and solve business challenges effectively.
  • Analytical Thinking: A strong aptitude for breaking down complex problems into smaller components, analyzing information systematically, and drawing logical conclusions.
  • Financial Analysis Basics: Understanding of cost-benefit analysis, pricing concepts, and resource/overhead costing to contribute to financial evaluations.
  • Metrics Definition and Reporting: The ability to contribute to defining relevant metrics, understanding scorecards, and assisting in the creation of dashboards for performance monitoring.
  • User Response Analysis: The capacity to analyze user feedback and data to understand user behavior and identify areas for improvement.
  • Project Support: Understanding of project lifecycles and the ability to contribute to project planning, coordination, and reporting activities.
  • Technical and Tool-Related Skills:
  • Understanding of Google Products and Processes: Familiarity with Google's suite of products, internal tools, and operational processes.
  • Data Manipulation (Good to have): A decent understanding of SQL for querying and analyzing data from databases.
  • Data Visualization (Implied): The ability to present data and insights clearly and effectively, potentially using tools for creating charts and dashboards.
  • Soft Skills:
  • Communication (Written and Verbal): The ability to communicate clearly and effectively with various stakeholders, including technical and non-technical teams, through written documentation and verbal discussions.
  • Collaboration and Teamwork: The capacity to work effectively within cross-functional teams, including Engineering, Product Management, QA, and Operations.
  • Influence and Negotiation: The ability to influence others and build consensus, even without direct authority.
  • Adaptability and Flexibility: The capacity to thrive in a fast-paced and constantly evolving environment.
  • Problem Solving and Critical Thinking: The ability to analyze situations, identify root causes, and propose effective solutions.
  • Attention to Detail: The ability to be thorough and accurate in analysis and documentation.
  • Time Management and Organization: The ability to manage time effectively, prioritize tasks, and stay organized.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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