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Title:  Cross Functional Lead - L3

Requisition ID:  59375
City:  Hyderabad
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

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Job Description: 
•    As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment 
•    Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. 
•    Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers 
•    Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. 
•    Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets 
•    Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer 
•    Driving the internal audits, define and drive service improvement programs based on the external audit findings 
•    Report the Customer on all Process areas as per the Contractual agreements. 

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Experience/Skills: 
•    10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. 
•    ITIL V4 MP / ITIL 
•    2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification 
•    Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. 
•    Capability to deliver ITIL Trainings 
•    Excellent team management skills and inter-personal skills 
•    Excellent Presentation skills, verbal and written communication skills and facilitation skills 
•    Good documentation and process flow diagramming skills 
•    Graduate or Postgraduate in Management / Engineering / Computer sciences
 

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Mandatory Skills: ITIL Cross Functional Service Management .

 

Experience: >10 YEARS .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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