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Title:  MIS Executive

Requisition ID:  25677
City:  Hyderabad
Country/Region:  IN

Job Description

Role Purpose


  The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance

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Do

  • Prepare timely and accurate MIS reports and dashboards as required by the stakeholders 
    • Interact and work closely with management, internal stakeholders & clients to understand the business information needs
    • Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
    • Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
    • Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) 
    • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. 
    • Ensure zero non-compliances on process audit on data security and compliance 
  • Support and adopt tools and systems for efficient MIS generation and reporting system
    • Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
    • Providing update to the manager on the progress of any new MIS initiatives
    • Perform periodic maintenance and servicing of MIS system to improve operational efficiency
    • Adopt new tools, technology solutions and develop capability through training to improve own productivity. 
    • Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis
       


 

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Deliver

No. Performance Parameter Measure
1. MIS Management and Reporting Quality of Analysis
Zero errors in reports 
Zero non-conformance on timelines with respect to the client/ stakeholder requirements
2. Stakeholder Management Customised dashboards as per client and functional requirements 
Zero escalations on data reporting 
Zero non-conformance on security or compliance requirements
3. Team Management Team attrition %, Employee satisfaction score


 

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