Job Description

• Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for the following:
• • Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.
• • Perform system administrate tasks including user access management, resetting workflows, updating system configurations, and system maintenance.
• • Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release. •
• Create, update, and maintain our internal knowledge base documentation for the systems we support including user guides, process documentation, and troubleshooting materials. •
• Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve. •
• Provide application training for new users as required to ensure a smooth onboarding experience. •
• Ability to thrive on change as products evolve.

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• Passionate about customer service and end-user experience. •
• Ability to assess customer’s support needs and provide solutions or refer them to other support options available. •
• Experience in supporting the implementation of new software applications through User Acceptance Testing. •
• Have excellent time management skills and can make decisions quickly. •
• Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support. •
• Effective communication skills that let you converse as freely and comfortably with small groups as with individual users.
• Skill – Desktop Support\MacOS desktop Support\Technical Support

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