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Title:  Zscaler SME

Requisition ID:  7397
City:  Mumbai
Country/Region:  IN

Job Description

  • Manage, escalate, and drive satisfactory resolution of customers' technical, service and infrastructure issues based on Zscaler products and technologies.
    * Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement Zscaler solutions (ZIA, ZPA, ZDX etc.) for customers or service providers.
    * Help develop, drive implementation of and maintain best practices for effective operation of Zscaler products.
    * Expected to own technical escalations from the region and drive them to resolution.
    * Expected to assist on rare occasions when contacted by assigned Enterprise accounts for critical business impact P0/P1 escalations during non-operational hours.
    * Create and facilitate communication channels between the bank and product management/engineering teams in Zscaler.
    * Proactively inform customers about cloud updates, upgrades and ensure necessary action to maintain availability and customer satisfaction.
    * Help develop and maintain content in both internal and customer-facing Knowledge Bases.
    * Maintain intimate knowledge of all Zscaler products and services.
    * Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements to help shape the future of the platform.

 

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