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Title:  Onsite & Dispatch Technician (Technical Support Specialist)

Requisition ID:  54276
City:  Paris
Country/Region:  FR
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Roles & Responsibilities

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at various client locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

 

  • Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
  • Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
  • Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
  • Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
  • Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
  • Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
  • Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.

Who are we looking for͏͏

  • You have at least 4 years of experience on a similar role.
  • Expertise in AV systems, hardware support, and network troubleshooting.
  • French and English proficiency are both mandatory
  • Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
  • Strong communication skills, with a customer-focused approach to resolving issues.
  • Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
  • Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent

Mandatory Skills:͏͏


Expertise in AV systems (experience working with technologies such as Extron, Crestron, Fusion, managed teams room devices), hardware support, and basic network troubleshooting.

Desired Skills/ Additional Skills:͏͏

CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent, OEM certifications.

Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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