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Title:  Databricks

Requisition ID:  50560
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

DatabricksJob Description

Role Purpose

Key skills – Azure Data Factory (primary) , Azure Data bricks Spark (PySpark, SQL


Experience - 7 to 10 Years


Must-have skills


• Cloud certified in one of these categories


• Azure Data Engineer


• Azure Data Factory , Azure Data bricks Spark (PySpark or scala), SQL, DATA Ingestion, Curation


. Semantic Modelling/ Optimization of data model to work within Rahona


• Experience in Azure ingestion from on-prem source, e.g. mainframe, SQL server, Oracle.


• Experience in Sqoop / Hadoop


• Microsoft Excel (for metadata files with requirements for ingestion)


• Any other certificate in Azure/AWS/GCP and data engineering hands-on experience in cloud


• Strong Programming skills with at least one of Python, Scala or Java


• Strong SQL skills ( T-SQL or PL-SQL)


• Data files movement via mailbox


• Source-code versioning/promotion tools, e.g. Git/Jenkins


• Orchestration tools, e.g. Autosys, Oozie


• Source-code versioning with Git.


Nice-to-have skills


• Experience working with mainframe files


• Experience in Agile environment, JIRA/Confluence tools.

 

-Chennai, Coimbatore, Bangalore, Pune

D͏atabricks

Do

  • Oversee and support process by reviewing daily transactions on performance parameters
    • Review performance dashboard and the scores for the team
    • Support the team in improving performance parameters by providing technical support and process guidance 
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Ensure standard processes and procedures are followed to resolve all client queries
    • Resolve client queries as per the SLA’s defined in the contract 
    • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting 
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by monitoring compliance with service agreements

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 

͏

  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

͏

  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks
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