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Title: (Contract) Senior VDI Administrator and Engineer

Requisition ID: 56169

City: Warsaw

Country/Region: PL

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Must have knowledge in the following technologies:

Citrix DaaS, Azure AVD and/or VMware Horizon,
PowerShell an/or Python scripting
Tools used for troubleshooting (PerfMon, Wireshark)
Windows server OS 2019/2022 Windows 11 and AD/Entra ID environments
FSLogix profile management

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Core responsibilities include (but not limited) to the following:

Infrastructure Management:
- Manage multi-user and single-user session machine catalogs for different user groups
- Install and configure VDI software on servers
- Deploy and virtualize applications
- Test and validate VDI functionality before deployment
- Monitor VDI server performance and resource utilization
- Troubleshoot connectivity issues related to virtual desktops and engage external vendors for swift resolution
- Manage and troubleshoot user profiles
- Migrate VDI workloads and upgrade master images used for catalogs
- Generate scripts and templates for automatic provisioning of resources
Virtual Desktop Image Management:
- Creating and maintaining standardized virtual desktop images (gold images)
- Updating and patching virtual desktop images with latest security updates
- Managing different virtual desktop templates and content libraries for various user groups and ensure that these templates/images are synchronized with external sites
- Collaborate with stakeholders to assess VDI needs and improvements to image
User Access Control:
- Provisioning and managing user access for virtual desktops and applications
- Access and permissions control
- Environment lockdown through policies
- User profile management and validating profiles are in sync between sites
Security Management:
- Implementing security policies and procedures for the VDI environment
- Monitoring for security threats and vulnerabilities
- Vulnerability patch management of master images and static pools, ensuring compliance with security standards
- Managing user access controls and data encryption
- Manage policies within the Citrix DaaS
Troubleshoot and Support:
- Works in tickets system to solve escalated issues
- Diagnosing and resolving issues related to virtual desktop access and performance
- Providing technical support to end-users and providing support for Tier 3 or Tier 2 groups
Documentation and Reporting:
- Ability to compile network diagrams and flow charts
- Generating reports on VDI performance and usage metrics
- Maintaining detailed documentation of VDI configuration and troubleshooting procedures
- Manage and Create KB (Knowledge Base) articles used by Tier 1, Tier 2
- Provides documentation, processes and technical training to Tier 1, Tier 2 admins
Change Management:
- Submitting Change Management request for deployment of changes on the environment

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2. Skill upgradation and competency building

Clear wipro exams and internal certifications from time to time to upgrade the skills
Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
Write papers, articles, case studies and publish them on the intranet

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Deliver

No.	Performance Parameter	Measure
1.	Contribution to customer projects	Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2.	Automation	Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3.	Skill upgradation	# of trainings & certifications completed, # of papers, articles written in a quarter

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Mandatory Skills: Citrix Server Virtualization - XenServer .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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